Talent Concierge | Talent Experience Team

Talent Concierge 

Here at Medix, we are dedicated to providing workforce solutions to clients representing a variety of industries. Our recruiters live out our core purpose of “Positively Impacting Lives” by connecting the right candidates with the right opportunities. Through our recruiting efforts, we are committed to fulfilling our core purpose as an organization—to positively impact 20,000 lives. Our commitment to our core purpose guides not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

THE ROLE:

The Talent Concierge is a key member of the Talent Experience Team, reporting directly to the Senior Director of Client and Talent Experience. This individual acts as the dedicated relationship manager, collaborating with allocated recruiters and key account managers to oversee the talent journey from onboarding to assignment completion. Success in this role requires a commitment to service excellence, professional communication, effective time management, seamless internal collaboration for issue resolution, and strict adherence to Medix policies.

Key Responsibilities:

• Serve as the main point of contact for talent relationships, aligning with recruiter allocation and key accounts.

• Provide high-quality customer service and follow-up communication for all talent inquiries via phone, text, and email.

• Ensure proper documentation in Medix's ATS (BullHorn), including notes on conversations and placement management, within one business day.

• Attend weekly internal meetings with sales/delivery teams to stay updated on talent assignments, client requests, and required support.

• Support talent through the full onboarding process, including paperwork and compliance, collaborating with the Talent HR team for timely completion of required items.

• Ensure talent readiness for assignment by handling prep calls, communicating first-day details, and managing urgent notifications.

• Manage the full talent touchpoint cadence (First Day, First Week, First Month), maintaining proactive engagement by ensuring no talent goes more than 30 days on assignment without a quality conversation.

• Answer inquiries regarding payroll, timecards, benefits, and attendance policies.

• Effectively communicate time-off requests and attendance issues to the recruiter/account manager to mitigate confusion across talent, Medix, and the client.

• Escalate talent feedback and concerns—such as assignment issues or ad-hoc problems—to the recruiter, account manager, and/or internal departments (Payroll, HR) to drive positive relationships.

• Complete coaching calls as requested to address concerns (e.g., attendance, performance), plus subsequent documentation and follow-up communications.

• Review talent satisfaction (NPS) surveys, conduct closed-loop conversations based on feedback, and gather talent referrals from promoter talent.

• Manage the end-of-assignment process, including conducting termination conversations, documenting separation details, updating systems, and addressing post-assignment questions.

• Partner with sales, delivery, and the Talent Experience team on areas of improvement, utilizing recurring talent and client feedback to refine company-wide processes.

Goals:

• Weekly timecards - Strive for 100% completion for payroll close 

• Actionable Delivery Touchpoints - Completion within one week of their due date 

• Recruiter & Account Allocation - Support individual recruiter and account metrics (such as, positive placement goals, NPS ratings, and other activity metrics)

• NPS Company - Daily efforts to support overarching talent NPS goal (70% for 2025) 

WHAT YOU’LL NEED:

• Minimum 6 months of experience in a staffing, recruiting, or customer-focused role

• Service-oriented with a strong work ethic

• Effective time management and task prioritization 

• Ability to work collaboratively in a team environment 

• Professional and goal oriented demeanor

WHAT’S IN IT FOR YOU:

• Competitive hourly pay rate

• Ability to work up to 40 hours per week

• 401(k)

• Comprehensive medical insurance (PPO, HSA)     

• Dental and vision insurance

• Student loan assistance program

• Gym membership reimbursement

• Vacation /Annual Day of Service / Paid Holidays Off     

• Employer financed Life/AD&D, Long Term and Short Term Disability Insurance